General

Gb99 is the data controller responsible for processing your personal data in connection with the use of Gb99 services. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it. By using our website, you consent to the practices described herein. If you do not agree, please discontinue use of the Gb99 platform.

Information We Collect

  • Personal data you provide during account registration and any updates (such as your name, date of birth, contact details).
  • Correspondence with Gb99 via the Website, email, chat or other channels.
  • Account and transaction history, including deposits and withdrawals.
  • Technical and device data, including IP address, browser type, device identifiers and usage logs.
  • Identity verification materials as required by law or regulatory requirements (for example documents issued by authorities or payment method statements).
  • Survey responses or other customer assessments submitted through the Website.

How We Use Your Information

  • To provide, administer and support Gb99 services, including processing bets and payments.
  • To verify identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
  • To maintain account security and prevent fraud or abusive gaming activities.
  • To communicate with you for customer support and service updates.
  • To offer promotions and marketing materials where you have provided consent, and to notify you of changes to our services.
  • To analyze trends and preferences for service improvement, including aggregated research.

Legal Bases for Processing

  • Performance of a contract: processing necessary to provide services you access through the Gb99 platform.
  • Legal compliance: processing required to comply with applicable laws, including AML/CFT regulations.
  • Legitimate interests: fraud prevention, security, and improvement of services, balanced against your rights.
  • Consent: for marketing communications and personalized offers where you have expressly opted in.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Website, remember your preferences, and analyze usage. Essential cookies enable core functionality; non‑essential cookies support analytics and advertising personalization. You may disable cookies in your browser; however, some features may no longer function. We reserve the right to place cookies where your browser settings do not block them.

Marketing Communications

We may send you promotional materials by email or other channels where you have opted in. You may opt out at any time through your account settings or by contacting our support channels. Opting out does not affect transactional messages necessary for the service. By accepting a prize or winnings, you consent to the use of your name or nickname for advertising purposes where permitted by law.

Data Sharing and Disclosure

We may disclose your information to Gb99 group entities and trusted service providers that perform processing on our behalf (for example hosting, payments, analytics and customer support). We will not sell your data to third parties. We may disclose data as required by law or to protect legitimate interests, or with your consent.

International Data Transfers

Your information may be transferred to countries outside your home jurisdiction, including regions where data protection laws may differ. We implement appropriate safeguards to protect Personal Data in those transfers, such as contractual mechanisms and security measures consistent with applicable law.

Data Retention

We retain Personal Data for as long as necessary to provide Gb99 services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, Personal Data will be securely deleted or anonymized, subject to applicable legal retention obligations.

Data Security

We implement industry‑standard security measures, including encryption in transit and at rest, access controls, and regular security reviews. Access to Personal Data is restricted to authorized Gb99 personnel and service providers under contract who require such access to perform their duties.

Your Rights

You may exercise rights where permitted by law, including access to your Personal Data, correction of inaccurate or incomplete data, deletion where lawful, restriction of processing, objection to processing based on legitimate interests or for direct marketing, data portability where applicable, and withdrawal of consent for marketing. To exercise these rights, use the in‑site account controls or contact our privacy team through the channels described on our site. Verification of identity may be required before responding.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on the Gb99 website with the date of the latest revision. Your continued use of the Gb99 platform after such changes constitutes acceptance of the revised policy.

Contact Us

If you have questions or requests regarding this Privacy Policy or Gb99's data processing, contact our privacy team through the official support channels on our website. For data protection inquiries, you may reach the designated Data Protection Officer via the privacy contact published on the Gb99 site. Gb99 will respond to inquiries in accordance with applicable data protection laws.