Scope and Principles

Gb99 operates under a Fair Play framework that governs all gaming and wagering activities offered on its platform. This policy defines the standards for randomness, independent oversight, transparency of transactions, data handling, responsible gambling, and dispute resolution. It applies to every Gb99 account and all Gb99-operated products and services.

Fair Play and Randomness

Gb99 uses a Random Number Generator that is evaluated by independent testing facilities to ensure non-predictability and absence of bias. The evaluation is supported by a Certificate of RNG Evaluation issued by an accredited testing body. The average payout percentage is reviewed on a monthly basis to confirm that results remain consistent with fair play principles.

Auditing, Transparency, and Records

Gb99 maintains an independent audit trail of all platform operations and game outcomes. Independent audits may be conducted and findings reviewed by Gb99 governance processes. Where available, audit results and related information are accessible to players in accordance with applicable laws and regulatory requirements.

Player Records and Access

Players may view wagering and gaming history (PlayCheck) and banking transaction history within the Gb99 software at any time. Gb99 will provide copies of relevant audit files or records to a player upon request and in compliance with applicable law and data protection requirements.

Identity Verification and Security

To comply with licensing, anti‑money laundering, and customer due diligence obligations, Gb99 may request documentation to verify identity. Typical documents include government‑issued identification and proof of address. Information collected is processed in accordance with the Gb99 Privacy Policy and retained only for as long as necessary to fulfil the purposes for which it was collected; access to such information is restricted to authorized personnel.

Payments, Security, and Fraud Prevention

All deposits and withdrawals are processed through secure payment channels. Gb99 implements fraud detection and prevention measures to protect customer accounts and the integrity of financial transactions. An auditable log of each payment transaction is maintained, and additional documentation may be requested to verify a transaction or to comply with regulatory obligations.

Data Privacy, Cookies, and Confidentiality

Gb99 collects and processes personal data in accordance with the Privacy Policy. Cookies are used to enhance security and user experience; continued use of the platform constitutes consent to such use, subject to lawful exemptions and user controls provided by the policy.

Responsible Gambling

Gb99 offers tools and information to support responsible gambling, including self‑exclusion, time limits, and budgetary controls. Players may access these resources through the platform’s Responsible Gambling section and are encouraged to seek assistance if gambling behavior raises concern. Support is available via the Gb99 Support Center for guidance and referrals.

  • Self‑exclusion and cooling‑off periods
  • Time and spend limits
  • Access to gambling help resources

Licensing and Compliance

Gb99 operates under a valid gaming license issued by the Government of Curacao and remains compliant with applicable gaming laws and regulatory requirements. Gb99 reserves the right to take appropriate action for violations of the Terms and Conditions or for fraudulent activity, including suspension or termination of accounts in accordance with the policy and governing law.

Disputes, Complaints, and Contacts

For disputes or complaints related to fair play or transactional activity, players should follow the formal complaint procedure described in the Terms and Conditions. Gb99 acknowledges receipt of complaints and conducts a timely review in accordance with regulatory obligations. If a matter cannot be resolved internally, parties may pursue escalation to the relevant licensing or regulatory authority pursuant to applicable law.

Policy Amendments and Acceptance

Gb99 may amend this Fair Play policy at its discretion to comply with changes in law or regulatory requirements. Continued use of Gb99 platforms after such amendments constitutes acceptance of the revised policy.